FAQs

When should I place my order ?

All our items are handmade to order, so we recommend ordering at least two to three months before your wedding date.

During the peak wedding season ( May to Sept ) delivery may take longer, so you are advised to order as early as possible to ensure availability.

Please insert your wedding date in the comments box at the checkout stage, your order will then be delivered approx one month before this date, to ensure the items are at their very best.

Once the order is placed online, we will then confirm the estimated dispatch week for your order.

How long will the flowers last ?

They are at their very best for around 3 months, but will last for months if not years, as long as they are kept away from direct sunlight, in a room with no damp or moisture and not too much heat.

Can I take my flowers abroad ?

If you are planning on taking your dried flowers abroad, then please do your research and check that your courier/airline and country of destination will accept them.

Our bouquet box size is 45cms x 25cms x 25cms, so this may need to go in the hold as most airlines have 20cms max depth. All of our Hair and Buttonhole boxes are suitable for hand luggage on board. Please insert into the comments at the checkout stage if your wedding is abroad.

How are the flowers delivered ?

A signature is required for all of our parcels, so if you are likely not to be home, then please use another delivery address.

It is possible to leave parcels unattended if specified at the checkout stage e.g leave in porch, but customers do so at their own risk. We may not agree to refund or replace undelivered items in this instance.

The customer is responsible for providing a valid delivery address. We will not accept liability if a parcel is lost due to an incorrect address.

Most of our medium/large size parcels are sent by either Fedex or Interlink and smaller items by first class recorded delivery.

We use our own bespoke boxes which have been designed just for us, to ensure they are not damaged during transit.

There may be some loose petals inside the box during transit, but this will not affect the look of your design.

How much does it cost for delivery ?

Our postage and packaging charges are as follows:

  • Mainland UK Delivery ONLY - £4.95 per order 

Certain Scottish/Highlands postcodes may incurr additional costs, so please check with us first before ordering.

Can I make any design changes ?

As long as you use the flowers and colours that are in our online shop, then generally it is not a problem.

Please get in touch with us first and then we can advise if it is possible and if there is an additional cost and how to place your order.

Our business ethics and code of conduct are very important to us, which is why we are happy to consider bespoke orders, but NOT copying any other companies designs. Most reputable designers and companies also follow this code of conduct.

Proud member of A©ID: Anti Copying In Design

How do I look after dried flowers ?

Please keep them in a dry room away from direct sunlight which will make the colours fade, in a room with no moisture or dampness which could make the flowers go moudly, and away from any heat which can cause the flowers to become very brittle.

What is your Returns & Refunds Policy ?

Hair designs and customized designs are non- returnable, for all other designs please contact us immediately and then we can agree the return, which is then to be sent back to The Artisan Dried Flower Co. within 7 days of receipt. Buyer to pay for the postage and all items to be packed as they were delivered in the original packaging. Due to their delicate nature this is extremely important, if any items are returned to us damaged in an un-saleable condition, then we may not be able to issue a refund, please obtain proof of delivery.

Refund within 7 days upon receipt of items, minus the original delivery cost. The refund will be a credit note to spend in our online store.

If you have received a damaged item, then please contact us within 2 days of receipt, to discuss a refund or replacement.